Online orders

Know that we prepare your orders as soon as possible. You will receive by email a confirmation with the tracking number when it is ready from our shop.


Once you have received the order confirmation by email, it is not possible to cancel or modify your order.

Our packages are delivered within 24 hours from the moment you receive your order confirmation. Of course this applies if you live in Quebec and you have to consider working days. Know that you always have your tracking number in the email we send you.

Shipping costs vary depending on your location. If you are in Quebec, the delivery costs are $8.99. If you are in the Maritimes or Newfoundland and Labrador, the fee is $14.99. For all other destinations in Canada, including British Columbia and Ontario, the delivery charge is $24.99. However, please note that for any order of $500 or more, the shipping costs will be $24.99. If you are not in Canada, please contact us at so that we can individually assess your request.


Piosa does not make any refunds. However, we will be happy to offer you an exchange or a credit. Please refer to our refund policy to know the exchange procedure.


At Piosa, we want to make your life easier, which is why we always display women's sizes even if the model is unisex. If you are shopping for an article whose sizes are often presented in UK or AUS, on our site they will be displayed in US women's size. If you have additional questions about sizes, you can email us at, use live chat or contact us on social media.

Other questions

Yes. If you're thinking of coming to the store, you can always check our online inventory, which updates in real time, to check the availability of a size or model.

Please email us at or write to us on social media so we can check product availability. Some companies allow us to order by the pair especially for you. We can also tell you if a restock is planned for this item.

It is possible to unsubscribe from our mailing list by clicking on the unsubscribe link at the bottom of our emails. Please note that by unsubscribing, you will no longer receive certain promotions and offers that are exclusive to our subscribers, including our loyalty offer of $30 off for every $500 before taxes and at regular price.